Better With Duran — Privacy Policy
Better With Duran ("we," "our," "us"), operated by Better With Duran, provides health and wellness education, bodywork, training programs, workshops, and related offerings. This Privacy Policy explains how we collect, use, store, and protect personal information across all areas of our brand, including our website, in-person services, booking systems, digital communications, and future offerings.
This policy explains how we handle your information. Where we process sensitive information such as health-related details, we rely on your specific consent, which you may withdraw at any time.
1. Information We Collect
We may collect the following categories of personal information:
1.1 Personal identification

• Full name

• Email address

• Phone number

1.2 Health-related information
Collected through paper intake forms, secure digital forms (e.g. GoodNotes), email, social media messages, and booking notes. This may include:

• Injury or sensitivity history

• Postural and movement information

• Physical limitations relevant to training or hands-on work

• Any physical considerations you choose to share

We collect this only to understand any injuries, sensitivities, or physical considerations before hands-on work, for your safety and comfort. It is provided voluntarily and with your consent.
1.3 Payment information
Payments are processed via cash, Stripe, PayPal, K Bank, and Airwallex. We do not store full card numbers.
1.4 Automatically collected data

• Cookies

• IP address

• Device information

• Website usage analytics

1.5 Communications

• Emails

• Social media direct messages

• Newsletter sign-ups

• Booking platform messages

1.6 Minors
We do not market to, or knowingly collect personal information directly from, minors. Where a service is provided to a minor, it is arranged and consented to by a parent or legal guardian, and any information relating to the minor is collected and held under that guardian's consent.
2. How We Collect Information
We may obtain personal information through:

• Website forms

• Booking and scheduling software

• Email communication

• Social media direct messages

• Payment processors

• Paper intake forms

• Secure digital forms (e.g. GoodNotes)

• Newsletter platforms (e.g. Mailchimp or equivalent)

3. Why We Use Your Information
3.1 Service delivery

• Booking and managing appointments

• Providing training, workshops, and bodywork sessions

• Understanding any injuries, sensitivities, or physical considerations before sessions, for your safety and comfort

• Communicating about schedule changes or service updates

3.2 Administration

• Client records and documentation

• Payment processing

• Invoicing and receipts

3.3 Business operations

• Internal performance analysis

• Improving service quality

• Safety and risk management

• Keeping limited session notes to inform future sessions

3.4 Marketing (optional)

• Newsletters

• Clinic and workshop announcements

You may unsubscribe at any time.
3.5 Legal and compliance

• Protecting against fraud or misconduct

• Meeting our legal and regulatory obligations in Thailand and in any other jurisdiction where we are required to comply

4. Legal Basis for Processing
(Thailand's Personal Data Protection Act and applicable international standards.)
4.1 Consent — used for health information, marketing opt-ins, and any optional information provided voluntarily.
4.2 Contractual necessity — used for bookings, service delivery, and payment processing.
4.3 Legitimate interests — used for business improvement, security, and limited record-keeping.
4.4 Legal obligations — including tax and accounting requirements.
5. Data Sharing and Third-Party Processors
We share data only where necessary for core business operations:
5.1 Booking and administration

• Booking and scheduling software

• Newsletter platforms (e.g. Mailchimp)

5.2 Payment processing

• Stripe, PayPal, K Bank, Airwallex

5.3 Internal staff
Data may be accessed by assistants, administrative staff, and operational partners, on a need-to-know basis only.
We do not sell your data or share it with external marketers or unrelated parties.
6. International Data Transfers
Your information may be stored or processed in Thailand and on cloud services located in other countries. Where information is transferred across borders, we take reasonable steps to ensure it is protected in line with applicable data protection standards.
7. Data Storage and Retention
7.1 Storage

• Booking software databases

• Password-protected devices

• Protected cloud platforms (e.g. secure note and email storage)

• Locked physical filing where paper forms are used

7.2 Retention
We keep personal information only as long as necessary for the purpose it was collected:

• Financial and tax records — retained as required by applicable accounting and tax law.

• Session and health-related notes — retained for a limited period to support your safety and future sessions [e.g. up to 24 months], then deleted.

You may request deletion of your information at any time, except where we are required by law to retain it.
8. Data Security
We use multiple safeguards, including:

• Encrypted communication via payment providers

• Password-protected digital devices

• Restricted internal access

• Protected cloud storage

• Physical security for paper records

No method of digital transmission or storage is 100% secure. Please be aware of this inherent risk when submitting information to us.
9. Your Rights
Depending on your jurisdiction, you may have the right to:

• Access your information

• Request corrections

• Request deletion (where legally permitted)

• Withdraw consent at any time

• Ask how and why your information is processed

• Request a copy of your data in a portable format (where applicable)

• Lodge a complaint with the relevant data protection authority (in Thailand, the Personal Data Protection Committee)

To exercise any of these rights, contact us at info@betterwithduran.com.
If you are located in the EEA or the UK, the rights under the GDPR / UK GDPR apply to the handling of your information.
10. Cookies
Our website uses cookies and analytics to understand how the site is used and to improve your experience. You can manage or disable cookies through your browser settings. Where required, we will ask for your consent before placing non-essential cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "last updated" date.
12. Contact
For data requests, questions, or concerns:
Better With Duran Email: info@betterwithduran.com